RR

Rebecca R. 3 years ago • From Google

Rating

Bad

Struggling to reach appointments and get prescriptions sorted

I have experienced significant difficulties accessing appointments at this practice, as I am consistently instructed to call back the following day. When I eventually secured an appointment, I was informed that two prescriptions would be prepared, including medication and another item. Given my stage of pregnancy, I was concerned about obtaining these promptly. Upon visiting the pharmacy to collect them, I found that one item was unavailable due to stock issues, which appears to be a recurring problem, and the first medication had not been prescribed at all. I returned to the surgery, where the receptionist indicated they would be in touch to update me on the situation. I noted that clinical staff continue to operate remotely rather than from the practice premises, which added to my frustration. Several hours passed without receiving the promised contact regarding my prescription status. This experience has significantly affected my confidence in this practice.

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