Forest Hall Medical Group
Michael T. 4 months ago • From Google
Bad
Struggling to reach practice by phone for medication orders
I have been a patient at this practice for quite some time. I was transferred here from another location without prior notification. I submitted a request for my medication which has been waiting to be processed for approximately two weeks. Whenever I attempt to contact the practice by telephone, the line rings without anyone picking up. I had an appointment before the festive period where I felt the consultation was not productive. Rather than investigating my presenting concerns, various unrelated examinations were carried out. When these did not yield results, attention was drawn to a tremor I experience in my hands and I was asked about its duration. I explained it had been present since my military service ended. I was then questioned about my alcohol consumption, which I denied, and received a response that seemed to suggest this would have been beneficial for my condition.
Always incredibly supportive and efficient!
Forest Hall Medical Group
Neil W.
My appointment was delayed beyond the scheduled time. I did not receive any communication regarding the delay. I had been expecting to be seen at my allocated slot and remained unseen. The lack of..
Forest Hall Medical Group
Jonathan M.
I found the service to be disappointing overall. The reception team came across as dismissive and unhelpful in their manner of communication. Care and attention seemed lacking throughout my..
Forest Hall Medical Group
Anonymous U.
If it were possible to give negative stars, this would receive a substantial minus rating. This practice regularly struggles to process repeat prescriptions for my regular medication, leaving me..
Forest Hall Medical Group
Charlotte M.
I am very frustrated with this service. I have been calling each morning attempting to secure an appointment while managing ongoing health concerns. I have now been informed that a face-to-face..
Forest Hall Medical Group
Andrew K.
I have to give credit lately to this surgery for the care provided. My partner has had a difficult time recently and has had to write critical reviews in the past, but over the last few months the..
Forest Hall Medical Group
Glen R.
The staff were not particularly welcoming, and I continue to feel quite unwell.
Forest Hall Medical Group
Lauren L.
The most welcoming GP practice I have ever been a patient at. Every member of staff I have encountered, whether at reception, nursing, or clinical roles, has been genuinely pleasant and helpful. I..
Forest Hall Medical Group
Jane A.
Unable to schedule appointments by telephone anymore, with online booking being the only option available! This doesn't account for those who may struggle with digital platforms....seems like poor..
Forest Hall Medical Group
Edward M.
The team here demonstrated excellent courtesy and warmth throughout my visit.
Forest Hall Medical Group
Mr P.
Getting an appointment at this practice proves to be quite challenging, regardless of how promptly you attempt to book. This situation is rather disappointing.
Forest Hall Medical Group
Nagendra K.
My recent blood work indicated notably reduced vitamin B levels, and the healthcare provider recommended an intensive course of injections as treatment. However, after a month of waiting, I was only..
Forest Hall Medical Group
Maz M.
I have been very satisfied with the care I have received over the past few years. I have been able to obtain appointments promptly, sometimes on the same day and occasionally within a very short..
Forest Hall Medical Group
Ste H.
It would be easier to win the lottery than to get through to this practice.
Forest Hall Medical Group
Vicky H.
I have been a patient at this practice for over two decades and have witnessed a significant decline in the quality of service provided. I have experienced considerable difficulty in contacting the..
Forest Hall Medical Group
B W.
It appears that some medical staff members may not be fully engaged with their responsibilities, and administrative personnel seem quick to label concerns as inappropriate when issues are raised...
Forest Hall Medical Group
Midge M.
The receptionist demonstrated a lack of compassion when handling my call while I was experiencing physical discomfort and emotional distress. I had explained my need for a face-to-face appointment..
Forest Hall Medical Group
Daniel C.
Poor service overall. Obtaining an appointment proves extremely challenging. Getting seen by a doctor rather than another healthcare professional is even more difficult.
Forest Hall Medical Group
Val R.
The practice could benefit from enhancing their telephone manner and making interactions more welcoming when patients call.
Forest Hall Medical Group
Susan H.
The practice provided excellent service, with availability for an appointment the same day.
Forest Hall Medical Group
Vanessa H.