Heaton Road Surgery

The medical team and front desk staff were approachable and supportive. I always felt kept in the loop without feeling patronised. The practice is quite busy, though they have recently introduced..

I have consistently received excellent care at this practice. The healthcare professionals I have encountered have been attentive, compassionate, and supportive throughout my visits. I am very..

This practice is difficult to access, requiring appointments to be booked well ahead of time. I was also concerned that medication was discontinued without prior consultation.

I have been experiencing a persistent foot problem and have been prescribed multiple medications without seeing improvement. The approach taken has been to continue with similar treatments rather..

I have consistently experienced difficulty reaching the practice by phone.

This practice has not met my expectations and I would not recommend it to families with young children or elderly relatives. I found the staff approach to be unprofessional during my visits. I have..

Several years ago I began experiencing discomfort in my upper abdominal area. Given a previous history of stomach-related issues, I reached out to my GP for guidance and was given antacid..

Positive experience with the medical team

Like many GP practices, appointments here typically involve a waiting period of around three weeks.

This practice has not met my expectations. The reception staff have been unhelpful and dismissive during my interactions with them. I have experienced several instances where calls have been..

I have consistently had a very positive experience at this practice. When contacting them at opening time, the team are extremely responsive and arrange either a callback or an appointment promptly...

It is genuinely difficult to secure an appointment at this practice. The consistent response received is that there are no available slots. This appears to be an ongoing issue.

I attended an accident and emergency department at a hospital where I received stitches for a head wound following a fall. I was advised that the stitches would need to be removed within the..

This practice consistently delivers a good service despite the significant demands they face. The team members are helpful and approachable, and the overall experience when arranging appointments or..

Unsatisfactory experience at this practice.

I made a trip from a distance to collect my medical records, but there was inconsistency in the timeframe I was given. Initially I was told it would take 15 days, but when I called to confirm, I was..

The clinician at this practice has consistently been supportive and attentive to my concerns, demonstrating authentic care about my health matters and conducting thorough investigations to reach an..

Inadequate communication has resulted in a disappointing and frustrating experience. While I recognise the challenges faced during recent times, I remain significantly dissatisfied with the level of..

I submitted an e-consult requesting a GP callback within 48 hours. I received a missed call the following day and called back promptly. The receptionist informed me that the GP had assessed my..

I have been attending this practice for three years and have consistently been satisfied with the care provided. The staff demonstrate politeness, competence, and efficiency in their approach.