The Stephenson Medical Practice

The receptionist at the front desk displayed a lack of professionalism and appeared unfamiliar with supporting patients experiencing mental health difficulties. The service provided was unhelpful..

Whenever I have required assistance, the practice has consistently provided support. The reception team has always paid attention to my concerns and the clinical staff have made time to listen and..

The practice does offer a callback system which works reasonably well, though the alternative of waiting on hold can take up to two hours. Patients are instructed to ring at 8am to book GP..

I have no complaints about this practice. The team has been genuinely supportive and empathetic throughout my care. I've felt heard and valued during my appointments. I'm currently receiving..

I have been a patient at this practice since its inception and can genuinely say I have never experienced any problems. When I required assistance and guidance recently, the level of service..

The practice was once an excellent service, but it has deteriorated significantly. I would hope you don't find yourself needing to rely on it during an illness.

It has been extremely challenging to reach the practice by telephone, and obtaining an appointment once contact is made proves equally difficult. There appears to be a lack of attentiveness to..

My wife recently received her flu vaccination and the appointment was quick and straightforward. She has been a patient at this practice for many decades. She will be reaching a significant..

I would just like to say a big thanks to the clinician during my recent appointment who listened carefully, provided excellent advice and was very helpful. They are a real credit to the practice 👍

It can be challenging to secure an appointment at this practice. The reception team's demeanor left much to be desired and was quite frustrating. Appointments are available only during a narrow..

Friendly and supportive team members who always greet you with warmth, even in a challenging setting. All staff members, including clinical and support personnel, were attentive to my needs. I..

I had a very negative experience with this practice. If you have mental health concerns, I would caution against attending. At each visit, I felt the clinicians relied too heavily on existing..

I found the telephone waiting times to be quite lengthy and frustrating. Overall, I was disappointed with my experience at the practice.

I have never encountered such disappointing service anywhere. The telephone line is difficult to reach during the designated prescription slot window, and when prescriptions are left in the drop-off..

I've consistently had positive experiences during my visits. The reception team members are as accommodating as possible. The nursing staff are excellent and I genuinely feel they demonstrate..

I attended an appointment scheduled for mid-afternoon and arrived a few minutes before the designated time. However, due to a queue at reception, my check-in was recorded a couple of minutes after..

Avoid calling to book an appointment and opt for the online consultation service instead, which works brilliantly. You can submit your request online and typically receive a response the following..

Poor service experience with an unhelpful approach to appointments. The practice does not offer advance booking or same-day availability. Staff absences seem frequent, and the reception team came..

Outstanding experience across the board. The care provided was considerate, attentive and encouraging. I could not have asked for a better practice or healthcare provider and would gladly recommend..

This practice has provided me with the poorest level of service I have encountered. The front desk staff have been unhelpful and discourteous, telephone queues are consistently lengthy with extended..