CB

Chris B. one year ago • From Google

Rating

Bad

Struggling with inconsistent care and difficult appointment access

I feel let down and dissatisfied. I have been attending this practice for many years and regrettably feel the standard of care has diminished noticeably. There appears to be a lack of consistent continuity in my care. The established group of practitioners that once formed the backbone of the practice is no longer present, having been replaced by rotating temporary staff and doctors who appear less experienced. This seems reflective of broader challenges within the NHS. However, I did have some more encouraging interactions with a couple of practitioners who demonstrated greater willingness to listen and engage. Unfortunately, the overall experience remains unsatisfactory. The care provided is below what I would expect, obtaining appointments presents significant challenges, the approach and professionalism of certain team members leaves much to be desired, and the calibre of most of the clinical staff, with rare exception, falls short of acceptable standards. I would advise prospective patients to consider alternative practices.

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