Glenpark and Teams Medical Practice

Excellent clinical staff members who are genuinely supportive. Appointments are scheduled promptly for genuine health concerns and the team is very helpful. Much appreciated.

I've had only positive experiences at this practice. The clinical staff are fantastic and consistently take patient concerns seriously, delivering effective outcomes. They demonstrate genuine..

Called today to arrange an appointment for my daughter and was informed that advance booking would be required for her to be seen. I'm unclear on the reasoning behind this policy. If I book ahead..

The appointment booking process is disorganised and difficult to navigate. Those with full-time employment may find it challenging to secure a routine appointment. Contacting the practice by..

The prescription service arrangement represents a concerning operational decision. It appears the administrative team are stretched thin due to workload pressures. Management has established a..

Attended an appointment this afternoon for a post-operative procedure removal following surgery. The healthcare professional was exceptionally quick and efficient, putting me at ease throughout the..

I have been a patient at this practice for many years, though I have only required their services more frequently in recent times. The reception team have given me the impression that they are..

The practice opens at 7am and calling at that time results in a lengthy wait to get through. Once contact is made, appointments are unavailable as they appear to be fully booked in advance, despite..

I have experienced difficulties with prescription management on multiple occasions over the years, including instances where prescriptions appeared to contain errors resulting in unexpected charges..

It's no longer possible to see a preferred healthcare provider who has been managing your care over an extended period and is familiar with your circumstances. Each appointment feels like beginning..

Struggled significantly with the appointment booking process. Required numerous attempts before successfully reaching the practice and was offered limited availability options. This presents a..

It is very difficult to secure an appointment at this practice. When attempting an online consultation, I was instructed at the conclusion to contact the surgery by phone. Upon calling, I was then..

I found it difficult to secure an appointment as the available slots seemed to fill up very quickly. Despite calling at opening time, I was unable to obtain a booking as all the time slots had..

I have no complaints about the clinical team and administrative staff at this practice. They provide excellent support in helping me manage the healthcare requirements of my family member. The..

Received a voicemail during work hours. Attempted to return the call multiple times over the following hour but was unable to get through, as the system kept directing me to try again later. This..

Wonderful practice with a genuinely welcoming team. Definitely an improvement compared to my previous healthcare provider!

Disappointing experience at this practice. It is difficult to reach the surgery by telephone, and when contact is made, the staff interaction lacks warmth and attentiveness. There appears to be a..

I felt well supported during my late husband's illness. I particularly appreciated the thoughtful phone call and condolence card that were sent to me.

I would like to highlight the exceptional support provided by a member of the reception team. While other aspects of my experience at the practice have been disappointing and concerning, this..

The appointment scheduling system proved to be disappointing.