Five Valleys Medical Practice

I regrettably concur with the previous feedback - an impressive facility, but for what purpose? The front desk staff appear to zealously control access to physicians, seemingly screening personal..

Utterly appalling medical care, these practitioners display a complete lack of anatomical understanding and an inflated sense of superiority. They disregard patient discomfort, minimize concerns,..

I've had nothing but positive experiences with this practice. It's particularly impressive how they've grown and now offer certain referral appointments in-house, eliminating the need for hospital..

Exceptional service across the board.

I've experienced deeply unsatisfactory care at this medical practice. The physician prescribed me medication that could have been life-threatening, despite my inquiring about its safety given my..

The staff at this medical facility were incredibly unhelpful and dismissive. Both the receptionists and the doctor displayed a complete lack of professionalism and compassion. When I attempted to..

The medical staff's pleasant demeanor is overshadowed by the clinic's inaccessibility. Securing an appointment is a Herculean task, with their online portal, Anima, serving as a frustrating..

Spent 12 weeks waiting for an appointment at this place - absolutely ridiculous! Total waste of time!!!

Service is absolutely dire nowadays! While they were excellent at Beeches Green, their move to the new town location has seen a steady decline! I cannot count the numerous occasions over the past..

Their service is abysmal. Whenever I attempt to schedule an appointment, it's impossible to secure one. If the medical professionals aren't delivering care, why are they still receiving government..

I recently lodged a grievance regarding subpar care and treatment received by a family member. Frustratingly, the link to my complaint has vanished, leaving me unable to access it or view their..

Left high and dry with minimal assistance.

Absolutely outstanding! I consistently find it effortless to secure an appointment. The nurses on the upper floor are truly exceptional. They always take their time, ensuring a thorough and..

After relocating to the town centre, the medical practice has become completely uninviting. The environment feels cold and impersonal, with absolutely no entertainment options for children during..

Ineffective leadership and substandard care for both employees and those seeking medical attention

Multiple attempts via email and two in-person visits over the course of a year, yet all I've received are empty promises and dismissive assurances of "we take this seriously, it's been escalated,..

Absolutely dreadful medical professionals who provide zero notice about their upcoming absences, informing patients just 48 hours before a long-awaited consultation that's been scheduled for months...

I encountered a slight issue with my repeat prescription, and they informed me via email that it would be ready for collection in 2 to 3 working days. It wasn't showing up on my NHS app, but..

Completely astounding how this 'digital' prescription platform shuts down as early as 11am on certain days. The quality of service has undeniably deteriorated. Scheduled phone consultations are..

The medical attention received at this facility is commendable, but the process of securing an appointment is an exasperating ordeal. One endures an interminable wait on the telephone, only to be..