JM

Jessica M. 4 years ago • From Google

Rating

Great

Supportive doctors at manor park surgery

I've been a patient at Manor Park for my entire life, and scheduling appointments has never been a problem. Their online system is straightforward, allowing easy booking or using econsult for non-urgent issues, with a guaranteed callback within a day or two. While I acknowledge the phone lines can be tricky to navigate, I personally don't call often. I have a long-standing medical concern and prefer consulting with a GP who understands my full history, rather than explaining everything repeatedly to different doctors. Dr Kettlewell has consistently been fantastic and incredibly supportive whenever we've spoken. Recently, I submitted an econsult hoping to consult her, but she was unavailable. Instead, I spoke with Dr Coulson, a new doctor to me, who immediately put me at ease during our phone conversation. Today's in-person appointment confirmed my initial positive impression - she was equally warm and made me feel completely comfortable. I'm reassured knowing I now have two GPs at the surgery with whom I can openly discuss my health concerns. I want to express my sincere gratitude to Dr Kettlewell and Dr Coulson for their understanding and compassionate support during a challenging time, which has significantly helped me feel more confident about my healthcare.

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