NL

Nanny L. 2 years ago • From Google

Rating

Excellent

Supportive patient praises caring gp surgery team

This medical practice is exceptional. I've been dealing with challenging health issues recently, and they've been incredibly supportive. Admittedly, getting through at 8:30am can be frustrating, but the call-back queue system is helpful. This morning, I spent 45 minutes waiting to join the queue and another hour before speaking with the receptionist, yet I still secured an appointment. I'm disheartened by people's constant criticism. While we all desire prompt medical attention when unwell, we must recognize that we're not the sole patients. I urge everyone to show a bit more understanding and compassion. The staff are overwhelmed, striving to meet the community's healthcare needs. It's unfair to blame them for the systemic shortage of general practitioners that prevents personalized care for everyone.

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