Aldergate Medical Practice

Extremely disappointing experience with the service provided. My husband attended the surgery this morning for an urgent appointment due to experiencing breathing difficulties. He was informed that..

The service provided fell significantly short of expectations across all areas. While there is much that could be said regarding the unhelpful demeanor of staff members, the unsatisfactory approach..

I rang this afternoon and was pleasantly surprised to learn that a same-day appointment slot had become available shortly after. I was able to attend. The service was excellent. The clinician I saw..

I attempted to arrange an appointment for my child nearly a week prior. The only response I received was a text message directing me to join a waiting list, which would subsequently provide access..

Outstanding and most supportive

I previously had positive regard for this practice due to their patient-focused approach, however the service has noticeably declined in recent times. Accessing appointments has become increasingly..

The main concern I have with this GP surgery is the reception staff member who handles phone calls. Their manner is quite curt and dismissive when answering the telephone. I feel this role would be..

Attended the practice today to arrange a routine appointment. The receptionist offered a telephone consultation, which was not my preference. When I attempted to discuss my preference for an..

The practice has become increasingly difficult to access and no longer meets expectations. It was more functional under previous management, but the current situation is disappointing. Obtaining an..

The practice has some excellent clinical staff members and a couple of particularly helpful reception team members. However, obtaining an appointment can be quite challenging due to high demand on..

Respiratory Condition Review. I initially had some uncertainty about seeing a younger clinician, however they had thoroughly reviewed my medical history and demonstrated knowledge of my background,..

The leadership team at the practice demonstrates exceptional quality. Their capabilities are truly impressive. The practice manages a substantial patient population, which undoubtedly presents..

The appointment scheduling system is quite frustrating. It's extremely challenging to secure an appointment given the daily rush at opening time, and advance bookings are not available. The clinical..

0 stars if it allowed me! Had a telephone appointment which I had to wait 2 weeks to get booked in. I had to wait between 2:30pm & 4:30pm and having a text confirming this… I was called at 17:07..

I have been attempting to secure an appointment with my regular healthcare provider for approximately four weeks without success. My designated clinician has been unavailable due to leave, with a..

I made multiple attempts to arrange an appointment with a general practitioner, but these requests were repeatedly refused despite several referrals coming through NHS 111. My pharmacist also..

I had a telephone consultation today with a member of the medical team. Following major surgery last year, I underwent a course of follow-up treatment over several months. I cannot express enough..

Terrible experience. I was experiencing severe neck pain and had to see a healthcare professional who suggested it was viral. I expressed my doubts about this assessment, but was sent home without..

The practice staff face considerable demands and have provided valuable support during a challenging family situation involving international medical coordination and end-of-life care arrangements...

I've had a frustrating experience trying to arrange an appointment at this practice. On two separate occasions, I was told that slots were available, but I was directed to call 111 or to ring back..