South Hornchurch Medical Practice
TP
Tracy P. 9 months ago • From Google
Poor
If I could just review the clinical staff and some of the reception team, it would be a 5-star rating, but overall this practice barely reaches a 2. We would have preferred to continue as patients here, but on the whole we do not feel adequately supported. My partner's neurodevelopmental needs are not being accommodated, referral processes are frustratingly lengthy, administrative paperwork goes missing and clinical notes contain gaps, but most significantly, as a patient with chronic pain affecting multiple joints, I am required to justify my requirement for pain management on a monthly basis due to the practice's approach that pain relief should not be issued as a repeat prescription. I have asked for clarification on this policy but have not received a satisfactory explanation. We require registration with a practice that demonstrates understanding of complex medical conditions and is willing to provide ongoing support for patients managing long-term health issues. Unfortunately, this practice does not meet these needs. The clinical staff member is an excellent practitioner but appears to be under considerable strain and may not be coping well with their workload. Several members of the reception team are genuinely pleasant, considerate and efficient, but there is no consistency in the quality of service when you contact the practice. We would have preferred to remain here, but we need to access appropriate care and support elsewhere.
angela a.