LB

Louise B. 5 years ago • From Google

Rating

Excellent

Supportive staff who'll book appointments by email

I recently relocated to Hull and joined this practice following a personal recommendation. The clinician I consult with has been excellent and accommodated my request to have my support worker present during an appointment in the early stages of my registration, which we managed while adhering to appropriate safety protocols. Since that initial visit, my interactions have primarily been conducted remotely. The clinician demonstrates empathy and understanding, creating a reassuring environment, particularly when I feel anxious. The reception team have been particularly helpful with email communications. As phone calls are not feasible for me, I rely on email correspondence instead. They efficiently handle appointment bookings and confirmations through email and text messaging, offering flexible options for those who may have difficulty with alternative contact methods. I am grateful for the care provided by the practice thus far.

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