KS

Keith S. one year ago • From Google

Rating

Excellent

Surgery booking system transforms patient experience

The booking system overhaul has dramatically improved this surgery's performance in my view. For the first time in years, they're actually meeting my expectations, so I'd now rate them 10/10 instead of the previous 1/10!! It was truly dreadful before. Over the past four weeks, I've used DoctorIQ/Evergreen, which is incredibly user-friendly and opens at 7:45am, well ahead of phone lines. This morning, I was triaged and received a same-day appointment at 11:45am by 8:05am - remarkable! I believe this is a comprehensive victory for everyone. Staff are experiencing less patient frustration, and my personal stress has completely evaporated when dealing with them. I used to absolutely dread every interaction and complained repeatedly, but now I'm genuinely impressed. Credit where it's due - they've truly transformed their service. Please continue this excellent approach, you absolutely deserve these 5 stars 🌟🌟🌟🌟🌟

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