Eastfield Medical Centre

Who calls someone's home at 8 o'clock in the morning!!! And then lets the phone ring continuously for about 5 minutes straight!!!! Inconsiderate behaviour!!! Calls should be made after 10 o'clock,..

I'm aware that some people have experienced difficulties with this practice, but that hasn't been my experience. Whenever I've needed to visit, I've found the staff to be courteous and welcoming,..

The practice has implemented appropriate measures to ensure patient safety.

This practice provides a very good standard of service.

My grandson required a prescription for an infection affecting his foot, but his usual medical practice was unable to see him due to residency requirements. The staff at this surgery were kind..

I am extremely dissatisfied with my experience at this practice. I have had to contact the surgery multiple times regarding my prescription, including speaking with the pharmacy team. On each..

The staff came across as unwelcoming when I attended with my brother who is deaf and disabled. He needed to be asked multiple times about mask requirements, which made communication difficult. I..

The service quality has declined noticeably. I have made multiple calls regarding my medication request and been informed each time that it is pending, yet it remains unavailable several days later...

Received multiple text reminders to attend for a vaccination appointment and showed up as requested, but was declined the procedure upon arrival. I insisted on receiving the treatment before..

I attended an appointment regarding severe jaw discomfort that I believe was triggered by cold weather, and I have a history of jaw surgery from my teenage years. During the consultation, I was not..

I was prescribed a daily dosage and received a prescription for a total quantity that appeared insufficient based on the recommended amount. At £10 per prescription, this would result in significant..

Could someone please explain when the staff will begin to understand the challenges involved in caring for someone with a long-term health condition? The empathy that was previously evident at the..

My relative was recently hospitalised with a respiratory infection and also lives with cognitive decline. During the emergency assessment, the attending clinician indicated that community-based care..

I have experienced significant delays when attempting to reach the practice by telephone, with extended waiting times and minimal progress despite being first in the queue. This level of service..

Called at 8:20 in the morning and was informed my appointment was at 12pm. I requested text confirmation but did not receive one. I arrived at what I believed was the correct location and called to..

Outstanding team members, outstanding care and a true asset to the profession. Following my recent visit, I cannot commend the service and team highly enough, thank you!

My appointment was cancelled without any notification being provided to me. The receptionist was unhelpful and did not offer any guidance or alternative options.

Very understanding staff. I registered based on recommendations from friends and family. The doctors here are brilliant, and it was disappointing to see one of the practitioners leave. Thank you.

Consistently responsive and efficient when addressing inquiries through various communication channels.

A practice that appears to be well organised and efficiently managed.