The Grove Medical Group
CC
Caroline C. 4 months ago • From Google
Bad
This surgery is extremely disappointing. I have made two formal complaints to the practice, and their response was that I should try to see the same clinician at each appointment so they can understand my medical history. However, it is very difficult to secure an appointment with any clinician, let alone the same one repeatedly. My first complaint arose from attending the practice three times for abdominal pain. The first clinician arranged some tests and investigations. The second suggested a diagnosis and prescribed medication for pain relief. The third indicated there was little more that could be done. Days later, I attended A&E where my test results showed significant inflammation, and I was investigated further and diagnosed with a serious bowel condition. I was admitted to hospital for over a week and prepared for a potential surgical procedure, though ultimately this was not needed. It appears the initial test results were not properly reviewed, and the medication prescribed may have worsened my condition. I feel the practice was dismissive, did not listen carefully to my concerns, failed to properly review my records, and focused only on symptom management rather than investigating the underlying cause. My second complaint concerned a cervical screening appointment I requested in 2023 due to experiencing pain. I was turned away because I had not received an invitation letter, despite my records showing my last screening was in 2018. I did not pursue the matter further at that time. When I received an invitation in 2024 and attended, the results were abnormal. I raised a complaint, noting that I had reported pain the previous year but had been refused the screening. I subsequently required hospital treatment. Had this been delayed further, it could have developed into a serious condition. This again demonstrated that the practice does not listen to patient concerns and should have completed the screening when requested, regardless of whether a formal letter had been sent. More recently, the practice removed all my repeat prescriptions because I had not attended an annual health check. This prevented me from ordering essential medications, including a life-saving inhaler and medication for my bowel condition. This practice is significantly underperforming. The errors in my care have been serious and potentially life-threatening. I have now left and will not return.
LC L.