Winterton Medical Practice

The appointment was disappointing as the clinician seemed unwilling to spend adequate time on the consultation. They were unable to perform the necessary test or provide a clear explanation for the..

Lengthy delays and unhelpful, discourteous behaviour from the front desk team.

The receptionist was quite dismissive and seemed rushed. After waiting several minutes on the phone, the call was disconnected while I was in the middle of speaking and attempting to ask a question.

I found the telephone booking service to be problematic, as I was unable to reach anyone during certain times of the day, particularly between 1 and 2 pm and during evening hours. The line would..

The practice is unresponsive to phone calls and appears dismissive of my concerns.

The clinical staff members are all competent, however the pharmacy department consistently struggles with accuracy when dispensing medications. Over the past year, prescriptions have been filled..

I have found this surgery to be poorly organised, and I have had concerns about the level of training among the clinical staff. The reception team members are consistently pleasant and helpful,..

The practice takes considerable time to respond to telephone calls and handle reception queries. There appears to be unnecessary delay in processing prescription requests, when these could be..

I called the surgery to discuss eye problems I was experiencing. My eyes were itchy and watery, with discharge that caused them to stick together overnight. When I managed to open them, tears were..

I have been attempting to arrange an appointment for my mother for quite some time now. The phone lines have been consistently unavailable, and this ongoing issue has persisted for several weeks. It..

The telephone service at this practice requires significant improvement and attention.

I arranged an appointment the previous evening for the following morning. Early that morning, I received a text notification cancelling the appointment and instructing me to call the practice to..

Disappointing experience at this surgery. I was undergoing various tests and scans to investigate a potential neurological condition. I spent six months seeking guidance from other healthcare..

I required an emergency appointment during a visit and found the reception staff to be very supportive and accommodating. The healthcare professional I saw demonstrated considerable competence and..

Had a telephone appointment scheduled for a specific time, but the call did not come through. When I contacted the surgery to follow up, the receptionist indicated they had my details and would call..

I appreciate the support provided by the entire team, particularly those at the front desk who were consistently helpful.

I believe this is an excellent practice. The reception team are wonderful and have consistently provided me with tremendous support. The clinical staff are equally impressive and always willing to..

A long-standing patient of this practice, I am generally satisfied with the service provided, though I recognise that the NHS is currently under considerable pressure, which undoubtedly affects all..

I attended an appointment where my infant was assessed and I was informed there were no concerns identified. However, the following day my baby required hospital admission for a serious viral..

Unable to reach the reception team after waiting for an extended period.