DW

Danny W. 3 years ago • From Google

Rating

Bad

Surgery failed to recognise serious mental health needs

This surgery has consistently failed to meet my needs over a decade regarding my mental wellbeing and complex trauma-related condition. I sought assistance repeatedly over many years, experiencing significant emotional distress, sleep difficulties, and intrusive symptoms, yet the only response was medication prescriptions and suggestions to seek support independently through charitable organisations. I eventually needed to obtain a private assessment to receive a formal diagnosis and convince the surgery of my urgent need for intervention. Only then was I referred to the NHS mental health service, where I have since accessed comprehensive support and treatment with ongoing provision for as long as required, which I am grateful for. Since that referral, I have contacted the surgery three times for support and medication, each time speaking with a different clinician unfamiliar with my history, requiring me to explain my situation repeatedly. One clinician asked what medication I preferred before prescribing; another consulted with a mental health professional and prescribed medication for a two-week period only, but I was unable to secure an appointment to renew it before it ran out. A third clinician declined to renew one medication while agreeing to another, though the prescription has not yet been issued over a week later. If you require mental health support, I would caution against using this surgery. It took ten years for them to acknowledge a serious condition that a mental health professional identified in under an hour. This experience has been deeply disappointing and has prolonged my distress and suffering.

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