Ardingly Court Surgery
Danny W. 3 years ago • From Google
Bad
Surgery failed to recognise serious mental health needs
This surgery has consistently failed to meet my needs over a decade regarding my mental wellbeing and complex trauma-related condition. I sought assistance repeatedly over many years, experiencing significant emotional distress, sleep difficulties, and intrusive symptoms, yet the only response was medication prescriptions and suggestions to seek support independently through charitable organisations. I eventually needed to obtain a private assessment to receive a formal diagnosis and convince the surgery of my urgent need for intervention. Only then was I referred to the NHS mental health service, where I have since accessed comprehensive support and treatment with ongoing provision for as long as required, which I am grateful for. Since that referral, I have contacted the surgery three times for support and medication, each time speaking with a different clinician unfamiliar with my history, requiring me to explain my situation repeatedly. One clinician asked what medication I preferred before prescribing; another consulted with a mental health professional and prescribed medication for a two-week period only, but I was unable to secure an appointment to renew it before it ran out. A third clinician declined to renew one medication while agreeing to another, though the prescription has not yet been issued over a week later. If you require mental health support, I would caution against using this surgery. It took ten years for them to acknowledge a serious condition that a mental health professional identified in under an hour. This experience has been deeply disappointing and has prolonged my distress and suffering.
The reception team demonstrated helpfulness and courtesy throughout their interactions.
Ardingly Court Surgery
Watney E.
I found the experience disappointing.
Ardingly Court Surgery
Caroline 1.
Delivers exactly what you'd expect, with a pleasant and welcoming team.
Ardingly Court Surgery
Dawn R.
I must say how helpful this surgery is. Whenever I have a concern regarding a family member with additional support needs, they are always very helpful. I must say the healthcare professional who..
Ardingly Court Surgery
Andrew J.
I have experienced some difficulties with this practice previously, but I am pleased to share some positive observations. During my recent appointment, the clinician demonstrated considerable..
Ardingly Court Surgery
Tim S.
The service has consistently been of high quality throughout my visits.
Ardingly Court Surgery
Jennifer A.
I called the practice and waited on hold for over an hour while in second position in the queue. When someone finally answered, they explained that the surgery closes during the midday period, and..
Ardingly Court Surgery
Laura C.
I had a very negative experience with this practice. Whenever I attempt to schedule an appointment with a clinician, available slots are scarce, with booking calendars typically full for several..
Ardingly Court Surgery
Dani G.
Disappointing experience overall. I experienced a lengthy delay of several months before receiving a diagnosis for my mental health condition. Despite expressing serious concerns about my..
Ardingly Court Surgery
kara h.
I recently attended for a routine screening procedure and the healthcare professional was absolutely delightful. They were friendly and engaging, which helped me feel at ease during what can be an..
Ardingly Court Surgery
peter c.
I have only positive feedback to share about this practice. Phone consultations are consistently timely. The majority of my health concerns receive appropriate follow-up care. In-person..
Ardingly Court Surgery
Tristan B.
My experience at this practice over the past several years has been very disappointing. I have found it extremely difficult to obtain appointments with a clinician, even when I felt my situation was..
Ardingly Court Surgery
Adrian Z.
I've visited on three occasions and have always been able to book an appointment by calling in advance. Each visit has involved seeing a different clinician, and I've found them all to be..
Ardingly Court Surgery
Clive C.
The reception team members are pleasant both when visiting in person and during telephone interactions. However, securing appointments proves quite challenging, and when available, they tend to be..
Ardingly Court Surgery
Charmaine L.
A member of the reception team displayed a dismissive attitude and appeared unwilling to assist during a phone interaction. The call was disconnected on two occasions, and when I rang back to..
Ardingly Court Surgery
Tas B.
I believe this practice provides excellent care. The clinical team listens attentively and maintains a non-judgmental approach.
Ardingly Court Surgery
Jess E.
Whenever I've required an appointment, one has been made available to me promptly. The clinical staff and administrative team members I've encountered have been consistently pleasant and..
Ardingly Court Surgery
Craig H.
I found the experience quite frustrating. The advice I received seemed inconsistent depending on who I spoke with. On multiple occasions when I called, I was told I would be speaking with a..
Ardingly Court Surgery
Gila G.
Excellent medical professionals in the area. I have a chronic condition and they demonstrate genuine care and attentiveness to my concerns. I have been a patient for a considerable time and am..
Ardingly Court Surgery
Jennifer G.
I don't often leave reviews, but this practice is exceptionally well organised, with staff who are consistently kind and attentive. It genuinely stands out from my experience elsewhere. Having..
Ardingly Court Surgery
DAME M.