OO

Oscar O. 2 months ago • From Google

Rating

Bad

Surgery failed to respond to consultant referral

I recently discovered through my consultant that an attempt was made to contact my GP surgery regarding coordination of ongoing testing for a potential new condition I may be experiencing. My consultant had sent this communication back in March. I only learned today, following another appointment with my consultant, that no response was received and I was never contacted to schedule an appointment or collect the necessary test kit to proceed with the process. I had been specifically assured that the letter to the GP surgery included instructions for them to contact me to arrange this appointment. I am very disappointed. There have been multiple instances that have caused concern. For example, even now after spending over 20 minutes on the phone, the automated system continues to state "you are number 1 in the queue" and "we value your enquiry". This feels misleading to me. I feel let down by the overall system and processes in place - it appears that staff engagement with patients could be significantly improved.

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