Whitby Group Practice
KC
Kala C. one year ago • From Google
Bad
I attended an appointment in autumn for my contraceptive injection after being told I could no longer self-administer it at home following a house move, and that I would need to receive it at the surgery instead. When I arrived for the appointment, the medication was not in stock, despite this being the scheduled date for administration. I later discovered that other patients at the same practice are permitted to self-administer, which meant a prescription could have been issued instead of requiring an in-person visit. Additionally, the prescription that was eventually issued was sent to a clinician who was not working that day, which would have prevented me from collecting it regardless. Upon checking with the pharmacy, the medication is not currently available and will take several days to obtain. As my only day off work falls on this week, the timing has been particularly problematic. My experience with the practice staff has left me feeling let down and distrustful of the service, though I found the pharmacy team to be genuinely supportive. Overall, I feel my time has been wasted due to what appears to be poor coordination and an inability to manage the process effectively from my initial enquiry through to my appointment.
Lee J.