CM

Cookey M. 4 years ago • From Google

Rating

Bad

Surgery has declined since Covid restrictions

The practice has deteriorated significantly over recent years. The process of having to listen through mandatory preliminary assessments before reaching clinical staff is frustrating, and even after that step, you're often informed that same-day availability isn't possible. Rather than simply checking the schedule and booking the next available slot, the practice refuses to do so, citing their standard procedures. This inflexibility feels like an unwillingness to accommodate patient needs, particularly since the pandemic. Instead, patients are routinely redirected to alternative urgent care facilities elsewhere in the area. The overall approach feels dismissive and lacks genuine effort to help.

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