The New Coningsby Surgery
BW
Beth W. 3 years ago • From Google
Bad
Extremely disappointing experience at this practice. Getting through via the online appointment system is very difficult, as despite advertised availability during specific times, the practice frequently appears to be closed even within those stated hours. There is rarely a doctor physically present at the surgery, so when contact is eventually made, it is typically with nursing staff or a nurse practitioner (who are generally pleasant and professional, but are not doctors). When speaking with these staff members, they often indicate they are unsure and will consult with a senior colleague before getting back to you, though follow-up communication frequently does not materialise. I am still awaiting a response from several months ago. On the rare occasion an appointment with a doctor is secured (which is usually conducted remotely rather than in person), there is no guarantee they will be ready at the scheduled time. I have had to call multiple times to establish what is happening with my appointment after waiting well over an hour past the allocated slot, with no prior notification or apology. This contrasts sharply with the practice's own policy, where patients arriving significantly late would not be seen, yet this standard does not appear to apply consistently to staff.
Jess H.