GM

George M. 4 years ago • From Google

Rating

Bad

Surgery staff dropped the ball

Once a top-notch medical practice, I now find myself unable to endorse this surgery to anyone. For four months, I've been awaiting a confirmation letter for an insurance application, repeatedly following up via email and phone, yet nothing has materialized. While I acknowledge the challenges posed by the pandemic, the service quality has deteriorated far below an acceptable standard. I am committed to transferring to another surgery at the earliest possible moment. To be clear, the doctors were consistently professional; it is the administrative staff and reception team who have completely fallen short of expectations.

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