Park Surgery
Rizal B. one year ago • From Google
Excellent
Surgery upgrade transforms patient experience
Since the Surgery relocated to its new premises in Ringland, near Chepstow, the transformation has been remarkable! The environment is welcoming, spacious, and uplifting. I've observed significant improvements across the board: receptionists are now warm, approachable, and genuinely helpful, responding to inquiries with ease and politeness. The waiting area features bright, white lighting instead of the previous dim setting, and phone calls are handled promptly. The entire facility appears immaculately maintained, with doctors' and nurses' consultation rooms feeling wonderfully roomy. It's truly amazing how a positive physical environment can elevate both patient experience and staff performance. The overall quality of service has been substantially enhanced. Well done! I sincerely hope they maintain this excellent standard moving forward!
On March 16th, I experienced an emotional breakdown. During my medical appointment, the staff, particularly Emma and Helen, were incredibly supportive and compassionate.
Park Surgery
Paul R.
Grateful to have avoided medical consultations recently. Reached out to the front desk this morning. Exceptional service from beginning to end. The staff were courteous, competent, and supportive,..
Park Surgery
Sophia W.
I'm utterly disheartened by my experience with this medical practice. Approximately a year ago, I sought help from my GP regarding my mental health, expressing serious concerns about potential..
Park Surgery
Josh P.
I visited the pharmacy to collect my medication and was assisted by Kali, who was absolutely fantastic - incredibly helpful and courteous. Despite not being first in line, I was impressed by her..
Park Surgery
Zena S.
Despite enduring a lengthy 43-minute hold as the second caller in line, the receptionist proved to be exceptionally accommodating and supportive when I finally reached them.
Park Surgery
Keri O.
I arrived behind schedule for my blood test, but the staff were incredibly accommodating and managed to see me despite my tardiness. I'm truly grateful for their flexibility and helpfulness.
Park Surgery
Raymond M.
Waiting times can be lengthy when seeing the general practitioner, but the warm and friendly demeanor of staff members like Emma, who always greets patients with a smile, helps make the experience..
Park Surgery
Emma C.
The employees at Park Surgery consistently demonstrate a helpful and supportive attitude. Emma, in particular, who works at the reception, is exceptionally dedicated and provides outstanding service..
Park Surgery
Natalie K.
The front desk staff and medical personnel were incredibly welcoming and supportive. Excellent surgical experience overall.
Park Surgery
Russell B.
Courteous and amiable during our telephone conversation, and they went out of their way to assist me with my inquiry.
Park Surgery
Peter G.
The receptionist Emma is absolutely phenomenal, consistently going above and beyond to assist clients even in the most challenging situations. Sincere kudos to the entire front desk team for their..
Park Surgery
Julia S.
I've been receiving care at Park Surgery for quite some time. The reception staff have consistently been accommodating and friendly. Dr. Mankal was particularly supportive during a challenging..
Park Surgery
Joanna D.
I strongly advise against this service. They refused to accommodate the child. The reception staff made that decision. Three hours later, the child was rushed to the hospital in a critical state..
Park Surgery
Blake J.
Whenever I desperately need to reach them by phone, they're completely unresponsive. Meanwhile, in the actual office, the staff seems more focused on admitting new patients rather than providing..
Park Surgery
lawal o.
Every time I attempt to secure a medical consultation at this practice, I'm consistently met with failure to schedule an appointment.
Park Surgery
sohail a.
I'm frustrated that they're not responding to phone calls, with constantly busy lines, and refusing to take a small blood sample. The reception staff are being completely unhelpful and uncooperative.
Park Surgery
Leanne M.
I'm not particularly impressed with the medical staff and often feel dismissed, but after discussing my prolonged referral delays with Emma at my workplace recently, she proactively took my..
Park Surgery
Georgina M.
Claire, my go-to nurse for B12 shots, is an absolute gem! Every quarter when I visit, she's not only professional in administering my injection but also incredibly supportive with any extra health..
Park Surgery
Deborah A.
Issue was addressed quickly and scheduling was arranged without delay
Park Surgery
Katie M.
Efficient and prompt assistance at the front desk, quickly handling my prescription needs with professionalism and speed.
Park Surgery
Theresa L.