Riverside Surgery

Once more I found myself waiting on hold for an extended period, only to be disconnected after briefly hearing background conversation. On a previous occasion when I requested an appointment..

The entire team has demonstrated genuine helpfulness and compassion towards both me and my child. The clinical staff show real care and empathy in their work and do an excellent job. I feel..

I have had a disappointing experience at this practice. The standard of care and management fell short of what I would have expected.

The practice's policy indicates they attempt to contact patients twice when calling back, however on this occasion only one call was made. As I was unable to answer due to being occupied at the..

The clinical staff and nursing team are lovely and demonstrate genuine care. The reception team and pharmacy staff are equally helpful and supportive. We recognise this is a challenging period for..

The service here is extremely disappointing. It is very difficult to secure an appointment at a convenient time. If you are unwell, you essentially need to anticipate your illness in advance in..

It wasn't a particularly satisfactory experience.

The pharmacy service fell short of expectations. A prescription order placed more than a week prior remained incomplete at the time of my visit. Despite multiple staff members being present, the..

Everything is now resolved, thank you to the practice.

Thank you for taking care of me this morning during my injection procedure. The team provided excellent care, and I felt secure throughout the entire experience from beginning to end. Thank you very..

I needed to request a repeat prescription and confirm availability. The online ordering system wasn't working for me, and there wasn't a separate line for pharmacy enquiries, so I ended up queuing..

Pleasant facility with somewhat restricted parking availability, friendly team members, and a well-maintained setting.

I was quite disappointed with my experience. I had two telephone consultations with a member of the urgent care team. On both occasions, I was asked to provide photographs. The first consultation..

I cannot praise this surgery highly enough, particularly the lovely member of staff who helped and did everything online over email to get me registered as a new patient literally within an hour,..

If you're looking to secure an appointment, you may want to consider your options before registering with this practice. As a former patient who has since returned and registered temporarily, I..

The service provided at this practice has consistently been efficient, friendly and supportive throughout my visits. The team members always make time to listen, demonstrate respect and appear..

The phone lines do not appear to be operational at the advertised opening time of 8am. Patients seeking urgent appointments find themselves unable to connect, with calls only going through..

I attended an appointment on a Saturday morning. The clinician I saw is an excellent doctor who always listens carefully, takes a thorough history and explains the diagnosis and appropriate..

A brief queue with appropriate spacing maintained, though visual indicators could have been clearer. When called through, the appointment ran punctually, with hand sanitiser provided and masks in..

Since relocating to the area, we have recently registered with this practice. Despite being situated directly across from the Broughton location, we have consistently needed to travel to the Brigg..