MC

Mark C. 3 years ago • From Google

Rating

Bad

Surgery wouldn't listen to evidence provided

I had been a patient at this practice for approximately two years and had notified them several days in advance on multiple occasions when I was unable to attend appointments. Despite this, they removed me from their patient list, claiming I had not provided notice. I had witnesses to support my cancellations each time, but the practice refused to consider or review the witness statements I offered. It felt as though I was judged guilty without the practice examining all the available evidence. Additionally, when I raised this matter with a clinician, I felt misled, as they had previously indicated I would not be removed from the list. My advice to others would be to be cautious with this practice, as they appear unwilling to listen to patient concerns or consider supporting documentation if they have already decided to remove someone from their patient list. There seems little opportunity to have such a decision reversed. I would not recommend this as a good choice of practice.

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