Manor Road Surgery
Mark C. 3 years ago • From Google
Bad
Surgery wouldn't listen to evidence provided
I had been a patient at this practice for approximately two years and had notified them several days in advance on multiple occasions when I was unable to attend appointments. Despite this, they removed me from their patient list, claiming I had not provided notice. I had witnesses to support my cancellations each time, but the practice refused to consider or review the witness statements I offered. It felt as though I was judged guilty without the practice examining all the available evidence. Additionally, when I raised this matter with a clinician, I felt misled, as they had previously indicated I would not be removed from the list. My advice to others would be to be cautious with this practice, as they appear unwilling to listen to patient concerns or consider supporting documentation if they have already decided to remove someone from their patient list. There seems little opportunity to have such a decision reversed. I would not recommend this as a good choice of practice.
Excellent team with a highly professional approach.
Manor Road Surgery
Sally M.
Unfortunately had a dental appointment, though the team were welcoming and maintained a clean environment.
Manor Road Surgery
Bren H.
The facility itself and the team members are excellent, however it's a practice that presents significant challenges due to insufficient parking availability. I was concerned and disheartened..
Manor Road Surgery
Rod C.
The typical difficulties experienced when attempting to book consultations
Manor Road Surgery
Clare A.
I have no complaints about the care I received. I am very grateful.
Manor Road Surgery
Michael L.
We attended for our vaccination appointment and received excellent service that was entirely efficient.
Manor Road Surgery
kirsty r.
We relocated to this practice a year ago and have been impressed by the level of support we've received from all staff members. The team here demonstrates a notably higher standard of care compared..
Manor Road Surgery
Paul C.
Like most primary care facilities, it can be challenging to locate available appointments. The standard of service appears to have declined since the pandemic period.
Manor Road Surgery
Abby B.
The facility was well-maintained and hygienic.
Manor Road Surgery
Nick N.
Excellent experience with a welcoming and supportive approach, delivered in a professional manner.
Manor Road Surgery
Dorothy L.
I have no complaints about this practice. The team across all areas demonstrated excellent clinical skills, handled administrative matters professionally, and communicated in a warm and approachable..
Manor Road Surgery
Becca B.
Was unable to secure an appointment outside of standard working hours, which meant attending during work time and losing income as a result. After waiting beyond the scheduled time, the appointment..
Manor Road Surgery
Tania V.
Excellent doctors and receptionists providing top-quality service.
Manor Road Surgery
Steve W.
The team here are supportive and attentive, with the clinical staff providing good care. The front desk staff perform their role well despite managing a challenging workload.
Manor Road Surgery
Maryam B.
Highly structured and knowledgeable
Manor Road Surgery
caroline j.
The practice provided good care and the team were supportive. However, there appears to be a shortage of available appointment slots.
Manor Road Surgery
Tina K.
The reception area appeared unstaffed when I arrived, which meant I was unable to check in for my appointment. I experienced a considerable wait before being seen. This was disappointing.
Manor Road Surgery
Carl S.
Like many NHS general practices, securing an appointment can prove challenging, though this is not something the team at this surgery can be held responsible for. The staff members and facility here..
Manor Road Surgery
Philip C.
Attended an appointment and was seen promptly, with the visit completed efficiently.
Manor Road Surgery
john a.
We attended the pharmacy for our flu vaccinations and found the clinic to be efficiently organised.
Manor Road Surgery
Paul -.