SJ

Stuart J. 5 years ago • From Google

Rating

Average

Surgical team learns and improves after complaint

Recently, I shared a critical review about this medical facility. After their thoughtful response to my grievance and in the spirit of objectivity, I'm providing an update. Essentially, they acknowledged my complaint and claim to have examined and implemented modifications to their protocols for end-of-life patient care, which should prevent other families of terminally ill patients from enduring the emotional distress we experienced. While I cannot definitively verify whether these changes have been effective, I am cautiously optimistic that they will follow through on their commitments.

Other reviews for Carrington House Surgery