MR

Marita R. 3 years ago • From Google

Rating

Excellent

Susanna saved me during a health crisis

I had been experiencing difficulties securing an appointment and receiving guidance from my previous healthcare providers, so I decided to contact them about a potentially serious medical issue. A young receptionist, I believe named Susanna, was incredibly helpful and made my situation so much more manageable! She provided continuous reassurance, advised me on the appropriate medication to obtain from the doctors, explained what steps I should take, and outlined what to do if my condition worsened. We spent considerable time on the phone, and it was evident she was genuinely committed to addressing my numerous questions. This staff member truly deserves recognition for her exceptional effort and compassionate approach, especially since she could have easily declined to assist me as I was no longer a patient there. I'm not typically someone who writes reviews, but her extraordinary kindness, professionalism, and patience were truly remarkable! She is an outstanding professional, and healthcare facilities would greatly benefit from having more employees like her.

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