JX

Jess X. one year ago • From Google

Rating

Poor

Sweltering waiting room made me leave

I'm new to this medical practice, and my initial experience has been far from satisfactory. The surgery's waiting area is uncomfortably warm, exceeding 25°, making it nearly impossible to breathe. As a result, numerous patients are compelled to wait outside. The oppressive heat intensifies the already unpleasant odors of urine and germs. It's perplexing how, despite being the second patient scheduled, I wasn't seen until 20 minutes later. The doctor showed no remorse for his significant delay, which was entirely his fault due to tardiness. Such behavior is incredibly discourteous and unprofessional. Attempting to communicate via phone has been futile. I dialed eight times, explored every available option, only to be dismissed and told to go online before being abruptly disconnected. When I visited in person, the environment was so stifling that I couldn't endure more than half a minute and ultimately returned home. I've reluctantly awarded one star because the reception staff were compassionate and helpfully accommodated my son's feeding needs.

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