The Village Surgery

I had an excellent experience throughout my visit. The reception team were welcoming and helpful, making it straightforward to arrange my appointment for a routine ear procedure. When I arrived, the..

Called during morning hours and spent the entire duration listening to a recorded message repeatedly encouraging patience with reception staff, despite the phones remaining unanswered. My spouse..

I consistently have a positive experience visiting the practice. The team demonstrates genuine empathy and takes time to listen to my concerns, making accommodations where needed. Having been in the..

I received excellent care during my facial procedure from the surgical team and wonderful support and reassurance from a member of staff. The procedure was painless and handled with professionalism,..

Since registering with the practice in early 2023, I have been very satisfied with my experience. The reception team are genuinely keen to assist. My enquiries have been handled quickly and..

Attended the surgery for my young son to receive a nasal flu vaccination. The staff member was extremely patient and gentle while he moved around during the procedure.

Had a wonderful visit to the practice. Every member of the team demonstrated courtesy, warmth, and professionalism throughout. The clinical staff member was particularly helpful, taking time to..

The staff member was excellent, displaying a friendly demeanor and providing thorough care. Much appreciated.

Had to see a clinician today and received a telephone consultation which resulted in needing an in-person examination. I was very pleased with the treatment and service provided, which was excellent..

Thank you to the staff member who saw me today and provided prompt attention.

Attended an appointment for a routine immunisation procedure.

The Village Surgery now has a physiotherapy service available, with home visits offered for those who require them. I recently had a visit at my home where I received a comprehensive assessment and..

The clinical staff at this surgery are generally competent, however I have experienced significant difficulties with the reception team. Over recent months, several issues have arisen: - A medical..

I had to make multiple calls over a three-week period before I was able to secure appointments, which finally came through yesterday. While sitting in the waiting area, I noticed the receptionist..

I had a disappointing experience with the service today. When I contacted reception about arranging an appointment for my young family member who was experiencing discomfort, I was informed that no..

I arranged appointments for both my partner and myself to undergo a routine ear procedure. The reception team were excellent—helpful, welcoming and conducted themselves professionally throughout...

Substandard experience overall. Communication of important information could be significantly improved, and there appears to be a pattern of defensive responses when errors occur, which happen with..

The clinician was wonderful during my appointment, helping me feel reassured throughout the procedure. 10/10 :)

This is a general practice surgery. I attended for a scheduled vaccination appointment. The facility was well-organised and the waiting time was minimal with efficient patient flow.

The appointment started promptly. The healthcare professional demonstrated clear understanding of what needed to be addressed and thoroughly responded to all of my enquiries. The interaction was..