Cestria Health Centre

The reception staff were unhelpful and overly inquisitive. There were inconsistencies between what was communicated over the phone and what was stated during the visit.

I really am not sure where to begin with this experience. I would strongly advise against attending if you are concerned about the quality of your care. To put it plainly, the entire team seems to..

I've had excellent experiences here compared to my previous providers. There are areas for development, though. Appointment availability has become more challenging, with waits extending beyond a..

I've been with this practice for many years, and I can genuinely say I wouldn't be happier anywhere else. I've witnessed staff members come and go over the decades, with experienced practitioners..

Honestly the clinical staff are great but attempting to reach them by phone is really frustrating as calls keep getting disconnected after waiting around 20 minutes and this just happened again..

I have been a patient at this practice for approximately four decades and have watched it develop considerably over that time. The clinical staff have consistently provided excellent care, however..

Excellent medical professionals. When something goes wrong, they put it right. Fantastic service.

I had to wait quite a while for my appointment. I was quite far back in the queue, and eventually I decided to end the call rather than continue waiting.

Attempting to secure an appointment has proven to be quite challenging, as this morning I found myself significantly far back in the queue. The practice appears to be stretched thin with patient..

Excellent team and comprehensive support throughout. Consistently responsive and accommodating. Much appreciated.

This has to be one of the worst medical practices I have attended. My blood pressure reading was elevated, yet I was told it was completely normal.

My mother has recently passed away and she was under the care of a doctor at this practice. This healthcare professional was a tremendous source of support to our family and demonstrated exceptional..

Contacting the practice by telephone has proven to be extremely challenging. On one occasion, I waited in a queue for an extended period without successfully reaching anyone, and on another day..

After waiting such a considerable time for an appointment, and finding the current system quite challenging for those working standard office hours, I have since re-registered at my previous..

I've been attending this practice for as long as I can remember and have consistently had positive experiences with every clinician I've encountered. While appointment availability can sometimes be..

I used to feel very appreciative of this practice until the pandemic period began. The approach taken towards patient care and accessibility has felt disappointing. There appears to be limited..

I relocated to this practice approximately a year ago and have been very impressed with the team here, particularly when compared to my previous surgery. All staff members have shown me courtesy and..

Calling after 10 in the morning results in an unhelpful response, with staff unwilling to take details or listen to concerns. It seems questionable that the practice employs so many reception staff..

Extremely frustrating experience trying to reach someone since early morning to discuss my test results. When I finally got through, I was informed the practice had closed their lines for the day. I..

This medical practice delivers excellent services. The reception team are particularly friendly and helpful.