Marine Avenue Medical Centre
Alice R. 7 years ago • From Google
Bad
Switched practices after unhelpful and dismissive appointments
I switched to this practice based on its positive online ratings, but I found this to be misleading. Throughout my time here, I received treatment for mental health concerns, yet each visit resulted in the same unhelpful and vague guidance that made no real difference to my situation. The clinician appeared unfamiliar with many of the issues I presented and seemed to rely on looking up information during appointments rather than drawing on existing knowledge. I was advised to independently research medication options as they were uncertain about recommendations. When I requested a referral to a specialist, the appointment took six months to arrive. On another occasion, when I expressed a desire to change my medication, I was instead prescribed multiple quantities of the medication I specifically did not want. A subsequent appointment with a different clinician was scheduled for an examination that ultimately never took place. During a third visit, I felt the clinician was dismissive and displayed an impatient manner. The appointment ended abruptly with repeated questioning that I later understood was their way of indicating the session had concluded, rather than genuine engagement with my concerns. This clinician also appeared unable to address longstanding health issues I have experienced for many years. Following these disappointing experiences, I have decided to return to my previous practice, where I received appropriate guidance and the care I actually needed when I required it.
I have consistently found the clinical team and support staff to be welcoming, helpful and reassuring. I always leave appointments feeling that my concerns are being treated with appropriate..
Marine Avenue Medical Centre
Margaret W.
Amazing clinicians who go that one step beyond to ensure you get the right treatment. Staff are very professional, polite and caring. During a difficult time with a serious illness, the care we..
Marine Avenue Medical Centre
Hermann P.
Extremely disappointing experience with the level of care provided! I attended for my initial registration as a new patient, and unfortunately important documentation went missing. I had to wait..
Marine Avenue Medical Centre
Johnny W.
The team here are absolutely wonderful, and the office manager deserves special mention for being exceptional. Thank you all for providing such excellent care for my family member!
Marine Avenue Medical Centre
Rob L.
This practice is absolutely outstanding on every level. The reception team are very polite and understanding, and the clinical staff are very knowledgeable, sympathetic, empathetic and approachable...
Marine Avenue Medical Centre
Alice R.
I switched to this practice based on its positive online ratings, but I found this to be misleading. Throughout my time here, I received treatment for mental health concerns, yet each visit resulted..
Marine Avenue Medical Centre
Olha A.
I have never experienced worse service anywhere. The staff at this centre appear indifferent to patient wellbeing and care. If you have the option to register elsewhere, I would strongly recommend..
Marine Avenue Medical Centre
Paul S.
I have been a patient with this medical group since its establishment and previously with the practitioners involved in its formation over more than five decades. Throughout this period I have..
Marine Avenue Medical Centre
Dean T.
Disappointing - it appears the practice is not prioritising in-person appointments at the moment.
Marine Avenue Medical Centre
Edward M.
A positive experience with the medical team and their professional approach.
Marine Avenue Medical Centre
Neville S.
I felt unwell over the weekend and telephoned NHS 111 for advice. A healthcare professional rang me, followed by another clinician with guidance. My condition did not require hospital admission. At..
Marine Avenue Medical Centre
Arthur n.
Excellent service. Two specialist nursing staff members visited my home and following a standard assessment, an appointment was arranged within three days. I was seen by a clinician who referred me..
Marine Avenue Medical Centre
Maura W.
I'm a new patient at the Marine Park practice and the reception team have been particularly helpful in providing excellent support when I experienced some challenges with the registration process.
Marine Avenue Medical Centre
Milhouse V.
Called to explain I thought I'd injured my back severely, I was in considerable pain and unable to walk. Was prescribed painkillers over the phone and advised to rest. After 6 days the pain and..
Marine Avenue Medical Centre
Debra S.
The clinician at this practice is a real asset to the team, consistently going the extra mile to provide excellent service. They demonstrate genuine empathy and care in their approach, maintaining a..
Marine Avenue Medical Centre
Jack T.
Following a concerning visit to this practice, I felt compelled to share my experience. During an appointment, I had concerns about the clinician's state and the quality of the examination provided,..
Marine Avenue Medical Centre
Vickie H.
I always manage to get through to reception without any issues, and the team consistently goes above and beyond. I had been struggling for quite some time to receive a diagnosis, and the clinicians..
Marine Avenue Medical Centre
Sharon B.
I relocated to this practice towards the end of the previous year. It proved to be an excellent decision. The reception team demonstrated genuine compassion and the clinical staff were exceptionally..
Marine Avenue Medical Centre
Michelle K.
I have had an excellent experience at this medical practice, which stands out as the finest I have encountered throughout my time as a patient. Over the course of several years attending here, the..
Marine Avenue Medical Centre
Isobel C.
Excellent medical practice with a welcoming and supportive atmosphere. The reception team are friendly and helpful, and the clinical staff provide excellent care. Access to telephone consultations..
Marine Avenue Medical Centre
Charlotte R.