AR

Alice R. 7 years ago • From Google

Rating

Bad

Switched practices after unhelpful and dismissive appointments

I switched to this practice based on its positive online ratings, but I found this to be misleading. Throughout my time here, I received treatment for mental health concerns, yet each visit resulted in the same unhelpful and vague guidance that made no real difference to my situation. The clinician appeared unfamiliar with many of the issues I presented and seemed to rely on looking up information during appointments rather than drawing on existing knowledge. I was advised to independently research medication options as they were uncertain about recommendations. When I requested a referral to a specialist, the appointment took six months to arrive. On another occasion, when I expressed a desire to change my medication, I was instead prescribed multiple quantities of the medication I specifically did not want. A subsequent appointment with a different clinician was scheduled for an examination that ultimately never took place. During a third visit, I felt the clinician was dismissive and displayed an impatient manner. The appointment ended abruptly with repeated questioning that I later understood was their way of indicating the session had concluded, rather than genuine engagement with my concerns. This clinician also appeared unable to address longstanding health issues I have experienced for many years. Following these disappointing experiences, I have decided to return to my previous practice, where I received appropriate guidance and the care I actually needed when I required it.

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