Oak Street Medical Practice
RW
Rachael W. 4 months ago • From Google
Poor
After being a patient at this practice for more than two decades, I have unfortunately decided to register with another surgery. I have remained patient through what appears to be a decline in the overall quality of service delivery over the past year or so. The clinical staff members have provided competent care, however the practice seems to be experiencing organisational challenges at a management level that have created difficulties throughout the system, resulting in frustrating interactions when trying to communicate with the surgery across various departments. *Previous review- below *Given the sustained resource constraints affecting NHS general practices, I recognise that few practices have escaped the impact. This practice benefits from a dedicated team of nursing and administrative staff who, despite clear pressures such as appointment availability challenges, continue to demonstrate commitment and genuine effort within demanding circumstances. Following a recent appointment with a visiting clinician, I found the care provided to be of a good standard and felt appreciative of the treatment received.
Ellen E.