The Bridges Medical Practice
Mark M. 3 years ago • From Google
Bad
Switched surgeries and regretted it immediately
I transferred to this practice at the beginning of the year and have regretted the decision ever since. During a standard appointment, I experienced what I felt was dismissive and patronising communication from a clinician, including what appeared to be a sigh when I was called through from the waiting area. I raised concerns and requested to discuss the matter with management regarding my experience of the appointment; however, I have not received a response despite more than three and a half months passing. My attempts to follow up by telephone were met with various explanations about availability, but no meaningful progress was made. I found the reception team unhelpful and felt they lacked clarity about the complaint process. If you are considering registering at this practice, I would encourage you to explore other options, as this experience has not met my expectations. I found it to be a disappointing choice for my healthcare needs.
Throughout my time attending this practice, I have consistently found the reception team to be welcoming and well-organised, while the clinical staff have demonstrated professionalism and..
The Bridges Medical Practice
William P.
The team at this practice consistently demonstrates a commitment to prioritising patient care above all else. We are grateful for the support provided during the recent challenging period, and we..
The Bridges Medical Practice
Nigel T.
I underwent a significant surgical procedure in early 2023 related to a metabolic condition. Since that time, I have been attending the practice on a monthly basis and have found the service to be..
The Bridges Medical Practice
Ella M.
The practice's rating appears to reflect my experience. I found that investigations seemed to take longer than expected, and I felt the treatment I received during my visits could have been better...
The Bridges Medical Practice
Zee Z.
This is quite possibly one of the finest GP surgeries in the country. The staff - both clinical and administrative - are all warm and thoughtful. They are all willing to go above and beyond in order..
The Bridges Medical Practice
Adam H.
The reception team has consistently been helpful whenever I've called in. Each time I've requested a callback, one has been provided promptly. I believe this is an excellent practice and people..
The Bridges Medical Practice
Avril W.
I'm really surprised by the reviews for this practice. I visited the practice and the experience was very pleasant. The clinician was extremely professional and compassionate. The reception area was..
The Bridges Medical Practice
meehor1 m.
Excellent practice. I have never experienced any difficulties obtaining an appointment. The clinical staff have consistently delivered outstanding service throughout my time as a patient.
The Bridges Medical Practice
Ó (.
The service excels across most areas, though there was some disappointment regarding reductions made to patient prescriptions.
The Bridges Medical Practice
Becky I.
Every time I have contacted the practice or sought assistance, I have received excellent care. I am disappointed to be leaving this GP practice due to relocating to a different area, but I wanted to..
The Bridges Medical Practice
Maria O.
A pleasant practice with friendly clinical staff and helpful reception team. However, after I cancelled an appointment using the online link, I received a phone call regarding a follow-up..
The Bridges Medical Practice
Maríe K.
The telephone appointment ran significantly behind schedule, which forced me to cancel an arranged counselling session. Despite receiving abnormal results that had been flagged, I was told that no..
The Bridges Medical Practice
Mark M.
I transferred to this practice at the beginning of the year and have regretted the decision ever since. During a standard appointment, I experienced what I felt was dismissive and patronising..
The Bridges Medical Practice
Aram 8.
I feel genuinely privileged when I visit this practice, and the staff members are very welcoming with a warm demeanor. Furthermore, the care provided to patients is delivered with genuine dedication..
The Bridges Medical Practice
Zoe S.
Disappointing experience with the service. There appears to be a change in the reception team, and when a family member called following advice from another healthcare provider, the staff member..
The Bridges Medical Practice
Lee M.
It took several weeks to secure an appointment. The consultation ended up being conducted over the phone. Subsequently, there were issues with the prescription that was sent to the pharmacy, which..
The Bridges Medical Practice
Sally B.
I recently registered with this practice following a house move and I can genuinely say it's the finest I've attended. Every member of staff I've interacted with at the practice has consistently..
The Bridges Medical Practice
James J.
I attended an appointment to have some skin lesions examined following a family history of melanoma. The lesions I was concerned about were assessed as benign, which was reassuring. However, I was..
The Bridges Medical Practice
Kimberley G.
The team here are consistently pleasant and supportive. I've experienced various challenges with my mental health over time, and they have provided valuable assistance throughout my journey.
The Bridges Medical Practice
Sean H.
The telephone system appears to need improvement, and when concerns are raised, there seems to be a tendency to place responsibility back on the patient rather than addressing the issue..
The Bridges Medical Practice
Robert B.