MM

Mark M. 3 years ago • From Google

Rating

Bad

Switched surgeries and regretted it immediately

I transferred to this practice at the beginning of the year and have regretted the decision ever since. During a standard appointment, I experienced what I felt was dismissive and patronising communication from a clinician, including what appeared to be a sigh when I was called through from the waiting area. I raised concerns and requested to discuss the matter with management regarding my experience of the appointment; however, I have not received a response despite more than three and a half months passing. My attempts to follow up by telephone were met with various explanations about availability, but no meaningful progress was made. I found the reception team unhelpful and felt they lacked clarity about the complaint process. If you are considering registering at this practice, I would encourage you to explore other options, as this experience has not met my expectations. I found it to be a disappointing choice for my healthcare needs.

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