Monarch Medical Centre
SL
Shelley L. 3 years ago • From Google
Bad
I've been loyal to this medical practice for over two decades, only visiting when absolutely essential. However, the quality of service, professional standards, and patient care have been steadily deteriorating over the past five years. In fact, their performance is now utterly abysmal. Attempting to contact them by phone has become a nightmare - I spent three consecutive weeks making daily calls before finally getting through. When I did secure an appointment, I still had to wait another two weeks. During this period, I submitted transfer requests for both myself and my husband. When I arrived for my scheduled appointment, I was informed that the transfer had been processed that very morning, and without any direct communication with me (not even a courtesy email), they arbitrarily cancelled the appointments we had been waiting weeks to attend. Their dismissive suggestion was simply to contact the new surgery. So I did exactly that, and what a transformative experience! Within a brief five-minute phone call that was answered immediately, my husband and I were scheduled for the following week at times that perfectly accommodated our schedules. Ultimately, leaving this practice has been the most beneficial decision for me and my family!
Emma D.