Donnington Medical Partnership
OO
Ola O. one year ago • From Google
Bad
I recognise that the healthcare system faces significant pressures and that staff are undercompensated. However, my experience here was unsatisfactory. I presented with concerning symptoms that were affecting my daily functioning over an extended period and attended multiple appointments. On each occasion, I was informed that my symptoms were likely attributable to anxiety, stress, or psychological factors. I was not offered any physical examination or therapeutic intervention. Upon reviewing my medical records months later, I discovered that none of my reported symptoms or complaints had been documented. Subsequently, I sought medical attention in my home country, where I was assessed by several practitioners, received a diagnosis promptly, and will undergo surgical intervention to address the underlying issue. When I described my experience in England to these doctors, they expressed concern and questioned why I had been managed in this manner and why the condition had not been identified and treated, allowing it to deteriorate to the point where surgery became necessary. I understand the healthcare system is under strain, but I question why I was not directed towards private healthcare options. Why were my symptoms not recorded in my notes? Why was my presentation not acknowledged? Why was I not informed that treatment existed but faced lengthy waiting periods? Why was I not treated with basic respect and dignity? Instead, I felt dismissed and invalidated. I began to doubt my own experience and felt ashamed for taking up time. This significantly affected my psychological wellbeing. Additionally, my physical health has deteriorated due to the delayed diagnosis, though surgery should provide improvement. How can such care be provided? Why are patients managed this way? If this is how patients are treated, what is the purpose of the role? I recognise the system is overwhelmed, but dismissing patients' concerns and persuading them their symptoms are unfounded seems counterproductive when they could access care elsewhere. Patients deserve to understand their condition. This approach seems fundamentally wrong. I would advise others to seek care elsewhere. I hope this practice is not reflective of broader approaches within the healthcare system.
Nimisha P.