YJ

Yasmin J. 2 years ago • From Google

Rating

Excellent

Tala saved the day at my local medical practice

I've been a patient at this medical practice since 2017. The appointment system underwent significant changes due to Covid, eliminating the option to schedule appointments via telephone. When I needed a specific letter, I called to inquire about its availability and was informed by an unidentified staff member that it wasn't ready. Within half an hour of that call, I visited the surgery and met with Tala at the front desk. She took the time to thoroughly search for my letter, carefully listened to my concerns, and confirmed that the document was indeed available. Tala is truly exceptional in her role. She demonstrates remarkable listening skills and genuine understanding of patients' needs. Her professional approach and compassionate demeanor are commendable. Kudos to Tala for her outstanding service.

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