The Brimington Surgery
Ellie H. one year ago • From Google
Bad
Teacher Frustrated by Inflexible Medical Appointment System
Over the last fortnight, I have been trying to arrange an appointment, yet the existing system seems utterly dysfunctional for people in careers like mine. As an educator, the allocated 1:30 PM time slot for urgent sessions is completely untenable. Even though I diligently call at 8:00 AM each day as directed, I consistently receive instructions to ring back at 1:30 PM—an option that simply does not work given my job responsibilities. The rigidity of this approach and its inability to cater to the varied requirements of patients is highly troubling, especially considering that my situation has already been prioritized through a referral from NHS 111. The ongoing denial of an appointment raises significant concerns regarding the level of care owed to patients who cannot meet these arbitrary scheduling constraints due to their work commitments. If my health were to worsen because of this barrier preventing timely medical assistance, it could lead to potential liability issues for the surgery on grounds of negligence. It is crucial that the practice re-evaluates its scheduling framework so as to provide equitable and reasonable access for all individuals seeking care, irrespective of their occupational demands.
Staff very efficient, helpful and polite. Many thanks for a great first class service. Keep up the good work. Flu and Covid vaccinations. Sat. 26/10/2024
The Brimington Surgery
Carly (.
It’s utterly absurd. I have never experienced a situation where, upon calling to schedule an appointment, I was outright told there were none available—not even for any future date or in case of an..
The Brimington Surgery
John D.
My experience with the doctors has been utterly disappointing. I visited them due to severe nerve pain and damage extending from my neck down through my left arm and back. This is particularly..
The Brimington Surgery
Elaine W.
I arrived ahead of schedule and completed my visit quickly before my scheduled time! The team is fantastic!
The Brimington Surgery
Richard D.
For the past decade, my family and I have been registered with this practice. There is no question that they are the finest medical office I have ever encountered. They are compassionate,..
The Brimington Surgery
c l.
The most traumatic surgery I have ever experienced led to my father's passing. The scheduling of appointments is absurd, especially when facing a life-threatening issue; they often push your..
The Brimington Surgery
Ellie H.
Over the last fortnight, I have been trying to arrange an appointment, yet the existing system seems utterly dysfunctional for people in careers like mine. As an educator, the allocated 1:30 PM time..
The Brimington Surgery
Christina M.
The front desk team is outstanding; they go above and beyond to assist. Their helpfulness, politeness, and friendliness are remarkable. Without a doubt, they represent the finest reception and..
The Brimington Surgery
Cally R.
This practice holds a special place in my heart. Their appointment scheduling system, which allows you to call at 8 AM or 1 PM, is quite distinctive and incredibly helpful for those unexpected..
The Brimington Surgery
Geoff B.
The staff is extremely accommodating, and scheduling an appointment is never an issue.
The Brimington Surgery
Anonymouse