Pendeen Surgery

I have been attending this surgery since childhood for many years. Prior to the pandemic, I consistently found the service to be of a high standard, with prompt telephone responses and..

Received prompt attention and underwent a comprehensive examination - very good.

This is a well-run facility that provides outstanding customer service. The clinical staff member demonstrated excellent communication abilities and took time to clearly explain procedures in a..

Nobody gets everything right all the time and the team at this practice are human, just like everyone else. Based on my experience, they consistently make an effort to provide the best care possible..

Excellent service provided by the entire team at the local surgery today.

It has been extremely difficult to reach the practice to arrange an appointment. I have been attempting to contact them repeatedly from early morning as I am unwell and require medical attention,..

Wonderful practice, the staff do an excellent job. On two separate occasions they have provided me with valuable assistance. Keep up the fantastic work team, you're doing a brilliant job. I..

Attended a blood draw appointment with the phlebotomy team. The clinician demonstrated exceptional skill and professionalism throughout the procedure. Despite having difficult veins, they were able..

The front desk staff member was friendly and accommodating, and I was able to secure an appointment very quickly, which I really appreciated. The clinician was attentive, compassionate and offered..

During an emergency appointment, I felt the dosage prescribed was not appropriate for my child's needs, as I didn't feel adequate checks were carried out beforehand. This resulted in my child..

Can't fault the reception staff - they were very efficient and got me an appointment with the doctor straight away.

A frustrating experience that felt unproductive and unhelpful. There was inconsistency in the information provided, which was confusing. The pricing structure for certain documentation seemed..

I had a blood test today. It was arranged very quickly. My appointment was on time. The phlebotomist is excellent at their job. They take my blood very easily every time. Many others struggle to get..

I had a disappointing experience with my care. I felt my symptoms were not adequately investigated despite experiencing significant physical changes. I was concerned that important warning signs..

Dealt with a member of the medical team who was amazing. They were so caring and kind. Can't rate the experience highly enough.

This practice is the best medical facility I have ever attended. The service is excellent and the team members are welcoming and consistently willing to help beyond what is expected. Calls are..

We are so sorry to have to leave this surgery after moving away. They have always been so incredibly helpful. The wonderful reception team have always done all they can to listen to the problem and..

The reception team at this practice and the clinicians consistently demonstrate exceptional service. I have always been able to secure an appointment when needed without difficulty. I am very..

Excellent practice that has consistently met my expectations, and I'm grateful for the dedication shown by the team.

Difficulty in securing an appointment