Priory Fields Surgery
HB
Helen B. 5 years ago • From Google
Bad
Technology can be a blessing, but in an NHS surgery, it becomes a nightmare. My elderly mother, in her late seventies, has been feeling unwell for weeks and called this morning for a telephone consultation. She was instructed to access "the system" and schedule an appointment. A link was sent that failed to work. After some technical maneuvering on my part, we finally located the correct web address and logged in, a process consuming 20 minutes. When I requested a consultation, we initially encountered a chatbot before being connected to a human who predictably suggested she needed a consultation. We requested a telephone consultation, now 45 minutes after the initial call. This was recorded. Thirty minutes later, an email arrived stating that due to high request volumes, they were unable to process her request and suggested she try again! I attempted to contact the practice manager, only to be told she doesn't accept phone calls and to email instead. So much for patient-centered care. I strongly advise against registering here; while it was once a good practice, I regrettably must say it has significantly deteriorated.
Julie R.