RB

Rami B. 5 years ago • From Google

Rating

Poor

Telephone appointment left feeling unheard and dismissed

I had a disappointing experience during a telephone appointment with a locum clinician. I felt the consultation lacked professionalism and found the manner dismissive and patronising throughout the call. The clinician appeared to have poor engagement with what I was saying, interjecting with remarks that seemed sarcastic and unrelated to my concerns about my child's health. When I provided information in response to questions, the clinician made an unhelpful comment on more than one occasion that felt uncalled for and suggested they were not fully attentive to what I was communicating. Overall, I felt unheard and undervalued during the appointment. As new patients, we were impressed by the reception staff, which is the only reason this review is not lower. However, this experience has prompted us to consider seeking care elsewhere, as we did not feel the clinical standard met our expectations. It is unfortunate that such a negative appointment has overshadowed what could have been a positive first experience with the practice.

Other reviews for Crescent Medical Centre