Riverside Surgery

The receptionist was quite rude and aggressive, displaying poor manners and interrupting during our conversation. They were unwilling to listen to my concerns regarding an issue with my appointment..

My wife underwent hand surgery today and from the moment we arrived at Riverside Surgery until we left, the entire experience was excellent. The surgical team and their assistant were lovely and..

If you're looking to secure an appointment, you may want to consider your options before registering with this practice. As a former patient who has since returned and registered temporarily, I..

I appreciate the receptionist who made an extra effort this evening to help resolve an issue involving the pharmacy.

Pleasant facility with somewhat restricted parking availability, friendly team members, and a well-maintained setting.

Attended today and felt the interaction was disrespectful. A member of the car park team was loud and aggressive about the parking situation, rather than politely requesting that I relocate my..

The appointment booking system at this practice is extremely frustrating and difficult to use. The experience was so poor that a zero-star rating would be more appropriate. A change of surgery may..

Thank you for taking care of me this morning during my injection procedure. The team provided excellent care, and I felt secure throughout the entire experience from beginning to end. Thank you very..

Poor service experience - I submitted an online request for a callback when my child was unwell. I received an email acknowledging this but heard nothing further. When I called the following..

Had a respiratory infection following a recent illness and developed a chest condition that required medical attention. Needed to see a doctor on Wednesday but the practice was closed for staff..

I cannot praise this surgery highly enough, particularly the lovely member of staff who helped and did everything online over email to get me registered as a new patient literally within an hour,..

The receptionist was clean and polite. I had a procedure done at this practice and was anxious beforehand, but the clinical staff were excellent and put me at ease.

Regrettably, I experienced significant concerns regarding the quality of care provided to registered patients. My relative became immobilised due to a urinary tract condition, and a home visit was..

I found it difficult to have a positive experience at this practice. As someone with ongoing health concerns, I felt that the appointment system and prescription ordering process were not..

The entire team has demonstrated genuine helpfulness and compassion towards both me and my child. The clinical staff show real care and empathy in their work and do an excellent job. I feel..

I have been unable to secure same-day appointments and encountered difficulties when attempting to register for their online service, as staff were unable to generate an access code for me. There..

I was very pleased with the phone appointment I received. The clinician asked comprehensive questions about my overall wellbeing and provided clear information about the recommended next steps for..

The service provided at this practice has consistently been efficient, friendly and supportive throughout my visits. The team members always make time to listen, demonstrate respect and appear..

Attended the surgery recently with a respiratory illness that had developed into a cough. Upon arrival, I found the reception staff member to be rather dismissive and unhelpful. I felt their manner..

The receptionists at this practice provide the best service I've ever experienced!