TA

Trevor A. 4 years ago • From Google

Rating

Bad

Telephone triage delays access to face-to-face appointments

The practice requires a telephone consultation before scheduling any face-to-face appointments, with the next available call being several weeks away. I find this approach restrictive and feel it does not align with current NHS guidance, which recommends that general practices should be offering patients direct access to face-to-face appointments without mandatory prior telephone or online screening.

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