AP

Ajay P. one year ago • From Google

Rating

Bad

Terbinafine made me sick and passed out

DREADFUL Medical Practice I have consistently experienced subpar treatment from Eastbury Surgery, with their service falling far below acceptable standards. In a past incident, I arrived for a blood test without the referral letter. Rather than verifying the required test through their system, the staff unnecessarily drew three blood samples instead of one, leading to my fainting. The nurse was subsequently investigated, with senior staff later extending an apology for the mishandling. I endured a prolonged fungal toenail infection where the practice repeatedly prescribed Terbinafine, which caused severe side effects. I personally advocated for Itraconazole, which ultimately proved effective. However, this medication demands periodic blood tests to monitor liver health. The GP completely failed to organize these essential tests, neglected medication renewal, and did not arrange any follow-up consultation. Additionally, communication with the surgery is virtually impossible. Their phone lines remain perpetually unanswered, they reject email communication, and their telephone system traps patients in endless waiting queues, frequently becoming completely non-functional. The quality of care is utterly unacceptable, leaving me feeling entirely disregarded and profoundly frustrated as a patient.

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