Wentworth Medical Practice

I have experienced significant difficulty reaching the practice by telephone, and on one occasion my call was disconnected. My elderly relative does not have internet access, which makes it..

I'm unsure why this practice receives negative feedback, as I believe it provides excellent care. The clinical team demonstrates genuine attentiveness to patient concerns and wellbeing, while the..

It is extremely difficult to obtain an appointment or speak with someone at the practice. I experienced a very lengthy wait time when attempting to schedule a consultation.

I am concerned about a recent telephone conversation in which a member of the reception team at the practice offered guidance that appeared to go beyond what would typically be expected from..

Very impressed with the staff and how efficiently the surgery operates. Of course, it is busy but they have some capable clinicians and reception staff. Had a fantastic experience with a..

I really appreciate the practice arranging an in-person consultation for me. The clinician was attentive to my concerns, made a suitable referral, and continues to provide helpful support with my..

This practice continues to demonstrate significant shortcomings in service delivery. A formal review by the relevant health authority would be warranted. Appointment availability is severely..

It is difficult to get through to anyone at this practice.

I became a patient at this practice approximately three months ago and have had a very positive experience. The clinical staff members are compassionate, considerate and maintain high professional..

I have been attempting to schedule an appointment for the past couple of days, dedicating considerable time to the process. However, I have been offered an appointment that is a week away, despite..

I have had two positive experiences at this medical practice. The receptionist demonstrated a proactive and friendly approach during my visit. The clinician I consulted with was knowledgeable,..

The telephone system presents significant challenges when attempting to reach the practice. The automated call routing process is particularly problematic - after navigating through initial prompts..

It has been challenging to obtain appointments or communicate with the practice over the past couple of years, which led to seeking care elsewhere. Following a transfer from a previous practice that..

My young child was seen for a viral infection. When the condition deteriorated, I was advised to contact the out-of-hours service as no emergency slots were available at the practice. The call ended..

I have consistently experienced outstanding guidance and support throughout my visits to this practice. The team demonstrates both diligence and compassion in their approach.

Overall the surgery is good but I had a disappointing experience with one member of the nursing staff who I felt displayed an unprofessional manner and unhelpful attitude, particularly when working..

Excellent healthcare professional who provided me with clear explanations and made me feel at ease. The care was comprehensive and thorough, and this person is clearly a valued member of the team...

The healthcare professional I saw was among the kindest and most patient practitioners I have encountered in quite some time. I am very grateful for their approach.

I had a phone call this morning from a local clinic and wanted to share how impressed I was with the service I received. Although I experienced a lengthy wait time and the call unfortunately..

This medical practice demonstrates consistency, though unfortunately in a negative direction. The initial contact team appears to struggle with distinguishing between urgent and routine appointment..