Waterside Medical Practice

Abysmal customer support. Impossible to make contact. Receptionist staff display a hostile attitude

Been on hold for nearly an hour, and their phone support is absolutely ridiculous. At this rate, I'll likely resolve my issue before anyone even picks up the line.

Scheduling can be challenging, and they operate with a callback system that prioritizes urgent cases.

Exceptional team, top-notch medical facility

The personnel, both on the telephone and at the reception, displayed an appalling lack of professionalism and courtesy. Their communication skills are so poor that they urgently require..

1 star absolute waste of my time. You can't even negotiate with the doctor about pain medication. I'm taking myself and my daughter to another surgical facility where we'll be treated with dignity,..

Terrible practice Dr worst. Phoned regarding 14yr old mental health told contact Samaritans

Scheduling an appointment is extremely challenging, and while some physicians like Dr. Moore and Dr. Williams are subpar, others such as Dr. Melin provide excellent care.

I acknowledge that medical professionals have demanding schedules, but their dismissive approach is unacceptable. ⬆️ I posted this review over half a decade ago, and subsequent visits have continued..

Absolutely terrible experience with Back Pain clinic. They refused to schedule an appointment and redirected me elsewhere, demonstrating complete disregard for patient care. Hands down the most..

Utterly shocked that not a single supportive review exists, and it seems management is completely oblivious to customer feedback. It's baffling how this business continues to operate with such..

Their service is nonexistent. Scheduling an appointment is a futile endeavor, and they consistently misplace prescription refill requests, regardless of whether you contact them via telephone or..

Individually, they have been exceptional in their service to me. While the process can be somewhat lengthy, every staff member I've interacted with has been incredibly kind. I have absolutely no..

Endured a 25-minute wait only to be bombarded with countless questions, then informed I'd receive a doctor's callback. Unfortunately, my phone lost signal, resulting in two missed voicemails. When I..

Completely awful Most horrendous establishment ZERO EMPATHY Extremely incompetent medical professionals and personnel Incredibly disrespectful and entirely unhelpful

Spent the entire day anticipating a call, and when they eventually contacted me, it was with barely any warning. Despite the rushed notice, I managed to arrive punctually, only to be left waiting..

I'm awarding this practice 5 stars due to my long-standing relationship spanning three decades. While there are occasional challenges with phone access and wait times, I've consistently received..

I've been a patient at this medical practice for more than two decades, and like many others, I've noticed a downturn since the pandemic. Despite this, I must commend the reception staff, who..

I had been a patient at this medical practice for approximately four years. Throughout my time there, I consistently encountered staff members who seemed more interested in creating obstacles, and..

The reception personnel display an incredibly off-putting demeanor, and patients are consistently restricted to consulting with pharmacists instead of actual doctors 🙈