Hereford Medical Group
Anonymouse 3 months ago
Bad
Appointment
BadReception
BadCleanliness
AverageCare
BadRespect
BadSeen On Time
BadTerrible
Over the years, my experience with HMG has been highly negative. I had an awful sciatica experience, leaving me unable to get out of bed for a month, the GP told me that she had read a recent study which made her believe that sciatica pain wasn't real. She told me that my pain wasn't valid. The same GP refused to help with a cyst in my mouth, which ended up being dealt with by a private dentist (to do a hospital referral, which was all she needed to do, but wouldn't). Another GP gave me the news that I was infertile, and continued to tell me that it was all my fault due to my lifestyle, without asking me a single question about my lifestyle. The surgery then failed to do multiple referrals for fertility treatment. The process took around 8 times longer than it would do for other couples, because of their incompetence. I've also experienced reception staff being utterly careless with urine samples that we had been asked to deliver, they 'threw' the samples into a tray on the desk, which was overfilling and it landed on the floor with multiple other samples, which another member of staff walked by and kicked out their way. When I confronted them about their careless, they quite literally screamed at me in front of other patients. They often ignore repeat medication requests for extensive amounts of time with no explanation. And the worst issue I've encountered is when a friend reached out to them multiple times for help with their mental health, only to be brushed off and ignored. That person took their life just days later. No compassion whatsoever. I would make an official complaint there, but I personally know a member of staff that has worked at the surgery for about 25 years, and they were very clear to me when they said that, the truth is, they absolutely do not care about patients and that we are just an annoying inconvenience for them to deal with, My advice to others - Just don't expect to have your concerns addressed or to be made to feel like your a human being with any form if value.
Absolutely dreadful, this place doesn't function like a proper medical practice at all. It's nothing more than an empty room taking up space. Getting an appointment seems impossible, and even..
Hereford Medical Group
Rachael W.
Unwelcoming front desk personnel who provide inconsistent responses to administrative inquiries. Each staff member seems to offer conflicting information. They demonstrate minimal compassion or..
Hereford Medical Group
Anonymouse
Despite having told HMG many, many times to not ring me, they still do. I have been bullied into a phone *review* despite the *review* not being due until November. I explained yet again that I do..
Hereford Medical Group
Sharon S.
Never manage to get an appointment, constantly told at HMG that they are completely booked. Advised to call 111 at 6:30 PM, which is completely unsatisfactory. Extremely poor service.
Hereford Medical Group
Jade J.
My partner has been consistently dismissed at every medical appointment. After undergoing a blood test that revealed issues, he was advised to have a follow-up test a month later, which still hasn't..
Hereford Medical Group
Mariusz K.
Profound gratitude to Dr. Ogohi for being the lifeline that rescued me through a critical medication, which proved to be the singular treatment that finally enabled me to triumph over a prolonged..
Hereford Medical Group
Lisa M.
I feel compelled to describe my unexpectedly positive encounter with HMG, which contrasts with prior accounts I'd heard. Throughout January 2024, I've reached out to 111 on two occasions, and each..
Hereford Medical Group
Rebecca M.
During my battle with undiagnosed severe anemia, healthcare professionals initially dismissed my symptoms as anxiety or potential asthma, advising me to use my inhaler more frequently. Despite..
Hereford Medical Group
G P.
Utterly disappointing. The digital platform is unreliable and frustrating - phone support desperately requires improvement, especially for individuals facing accessibility challenges. I scheduled an..
Hereford Medical Group
Alex A.
Throughout my long-standing experience with this healthcare group, they have consistently demonstrated exceptional dedication to my well-being and significantly enhanced my quality of life. I am..
Hereford Medical Group
RobsysGames R.
The healthcare service in Hereford is an absolute travesty, particularly if you're naive enough to depend on it for something as critical as GP services. Consider this a stark warning to anyone..
Hereford Medical Group
Nicky J.
I've been struggling with my phone all day, and I'm absolutely furious with the treatment I'm receiving. Attempting to arrange a repeat prescription has been an absolute nightmare. I booked an..
Hereford Medical Group
judi's c.
The service here is incredibly sluggish. After scheduling an appointment a month in advance, I'm still forced to endure wait times exceeding an hour every single visit. The physicians seem..
Hereford Medical Group
Tracey J.
Absolutely nightmarish experience trying to contact their phone lines for 6 days, which ultimately forced me to make a grueling 9-mile trek one-way just to secure an appointment. I'm currently on..
Hereford Medical Group
Mark F.
Convenient service, assuming you can secure a scheduling slot.
Hereford Medical Group
Anonymouse
This evening I have been left extremely frustrated. I have called HMG and the pharmacy several times already today (the pharmacy were absolutely brilliant, they went out of their way to help me..
Hereford Medical Group
Ren G.
Desperately wanting to rate this experience lower than the minimum, I'm beyond frustrated with the abysmal service. Their repeated prescription errors have caused me significant emotional strain...
Hereford Medical Group
Joao C.
I called their office and endured a grueling hour-long wait in the phone queue, starting at position 32, only to be dismissively told "our staff are fully occupied, try calling again later" the..
Hereford Medical Group
Kelvin W.
I apologize, but it seems like you didn't include the original review text to be rewritten. Could you please provide the review you'd like me to rephrase?
Hereford Medical Group
Kate G.
After being redirected from the emergency department to my primary care physician four separate times, whenever I complete an online booking form to consult a doctor, they categorize my appointment..
Hereford Medical Group
James J.