JR

James R. 2 years ago • From Google

Rating

Bad

Terrible access frustrates patient despite friendly staff

It was an incredibly frustrating two-year journey just to secure an appointment! When I finally met the doctor and nurse, they were fantastic. However, the appointment scheduling process is absolutely atrocious and unacceptable. Their patient access system is completely dysfunctional. While you can update basic personal details like contact information, the digital interface is prehistoric and utterly useless. I endured a 45-minute phone wait, only to be told no appointments were available and was instructed to call back the next day. The entire experience is truly appalling and deeply disappointing. 🥺

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