ND

Natasha D. 8 years ago • From Google

Rating

Poor

Terrible accessibility for wheelchair users at norton

One of two sister medical practices, this location appears to provide the most available appointments. Unfortunately, it's also the facility that seems to have received the least investment in maintenance!! The parking area is an absolute disaster, completely lacking any space markings and critically missing designated disabled parking spots! Every single door lacks automatic opening mechanisms, making entry in a wheelchair an utterly impossible challenge!! The entire building's layout is extremely poorly designed for wheelchair users, which feels particularly ironic considering its healthcare purpose. The alternative surgery in Endon has undergone comprehensive renovations, featuring automatic doors, a spacious accessible restroom, and updated treatment rooms, yet it remains surprisingly underutilized compared to Norton Surgery - a truly disappointing situation!!! Norton does demonstrate a noticeably warmer reception and more welcoming staff than Endon, and when I need to schedule an appointment or seek information, I invariably choose to contact Norton's office over Endon's!!!

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