Silver End Surgery
CT
Cat T. one year ago • From Google
Bad
If you're battling chronic illness and considering this medical practice, steer clear. The administrative team's mishandling of my medication needs is appalling. They've botched my prescription for the third time now, leaving me bedridden, and I'm seriously contemplating filing another complaint with the CQC due to their blatant neglect and ableist attitude. I've reached my breaking point and will be sending a formal complaint email today. Moreover, with the exception of Dr Sheikh, every physician I've encountered seems clueless about chronic conditions. Before seeing Dr Sheikh, I was even told nothing was wrong with me, and was criticized for being vegetarian, being told I was wasting the doctor's time. A year and a half later, I was diagnosed with three neurological illnesses—completely unrelated to my diet and instead linked to inherited conditions and trauma. I've experienced similar neglect with other health issues, like asthma, where I was formally diagnosed and given a flu jab, only to have it mysteriously vanish from my records. I was diagnosed with non-allergic rhinitis to explain my breathing difficulties, but after persistent advocacy for an ENT referral, I underwent a septoplasty with turbinate reduction, revealing multiple airway structural obstructions. Dr Sheikh has been my lifeline during our occasional appointments (which often require a two-week wait, with no hope of same-day urgent consultations), but the administrative staff are ABSOLUTELY TERRIBLE, especially regarding medication management. Their cavalier approach to patients most dependent on their services is disgraceful. I've seen numerous complaints in our local Facebook group and previous reviews confirming the widespread sentiment that admin and reception are incompetent and rude. I'm thoroughly fed up with this practice's incompetence. Anyone considering joining, beware—you'll have a terrible experience. Even if the doctors are good, the administrative staff will completely undermine your healthcare journey.
Zak Z.