AT

Ana T. 2 years ago • From Google

Rating

Bad

Terrible admin service at this medical practice

The medical care quality remains uncertain, but the administrative team and their operational procedures are absolutely abysmal. After submitting an official complaint and making several follow-up attempts, no one from their organization ever responded to me. They have deliberately disregarded my complaint, forcing me to escalate the matter to the Ombudsman and initiate a Data Subject Access Request, which are both my legal entitlements. Moreover, the fact that the DSAR request was entirely overlooked will be reported to the ICO. All of these complications could have been prevented if they had implemented a competent administrative system. This is unquestionably the most inadequate general practice I have ever encountered.

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